Privacy Policy

Your privacy matters to us. Here's how DataFocusLabs protects and handles your personal information when you use our NFT marketplace development services.

1 Information We Collect

When you work with DataFocusLabs, we collect information that helps us deliver better NFT marketplace solutions. This happens in several ways during our business relationship.

Information You Provide Directly

  • Contact details like name, email, phone number, and business address
  • Project requirements and technical specifications for your marketplace
  • Communication records from emails, calls, and meetings
  • Payment information processed through secure third-party systems

Technical Information

Our website collects standard technical data to improve your browsing experience. This includes your IP address, browser type, device information, and how you navigate our site. We use this data to understand what content interests our visitors most.

2 How We Use Your Information

Your information serves specific business purposes that directly benefit our working relationship. We don't use your data for unrelated marketing or sell it to third parties.

  • Delivering NFT marketplace development services and technical support
  • Communicating project updates, timelines, and technical requirements
  • Processing payments and maintaining accurate business records
  • Improving our development processes based on project feedback
  • Complying with Vietnamese business regulations and tax requirements

Important: We only use your personal information for the specific services you've requested. Any additional use requires your explicit consent first.

3 Data Storage and Security

Protecting your information is fundamental to how we operate. We've implemented multiple security layers that go beyond basic password protection.

All client data is encrypted both in transit and at rest using industry-standard AES-256 encryption. Our servers are located in secure data centers with 24/7 monitoring and restricted physical access.

Security Measures

  • Multi-factor authentication for all team member accounts
  • Regular security audits and vulnerability assessments
  • Secure backup systems with encrypted off-site storage
  • Network firewalls and intrusion detection systems
  • Limited access controls - team members only see data relevant to their work

4 Sharing Your Information

We keep your information within our team whenever possible. However, some situations require sharing data with trusted partners who help us deliver your project.

When We Share Information

  • With cloud hosting providers who maintain our development infrastructure
  • Payment processors for handling invoices and transactions
  • Legal advisors when required by Vietnamese law or court orders
  • Project collaborators you've specifically approved to work on your marketplace

All third parties sign confidentiality agreements and follow the same privacy standards we maintain. We never share your information for their own marketing purposes or unrelated business activities.

5 Your Privacy Rights

You control your personal information throughout our business relationship. These rights remain active even after project completion.

What You Can Request

  • Access: See exactly what information we have about you and how we use it
  • Correction: Update any inaccurate or outdated information in our records
  • Deletion: Remove your personal data when no longer needed for business purposes
  • Portability: Receive your data in a structured format you can use elsewhere
  • Restriction: Limit how we process your information in specific circumstances

Response Time: We respond to privacy requests within 15 business days. Complex requests may take up to 30 days, and we'll keep you informed of any delays.

6 Data Retention

We keep your information only as long as necessary for business and legal purposes. Different types of data have different retention periods based on their importance to ongoing operations.

Retention Periods

  • Project files and technical documentation: 5 years after completion
  • Communication records: 3 years for support and reference purposes
  • Financial records: 7 years as required by Vietnamese tax law
  • Website analytics: 2 years for performance optimization
  • Marketing contacts: Until you unsubscribe or request removal

After these periods, we securely delete your information using certified data destruction methods. Some information may be kept longer if required by ongoing legal obligations.

7 International Data Transfers

While DataFocusLabs operates from Vietnam, some of our technical infrastructure spans multiple countries. We ensure your data receives consistent protection regardless of where it's processed.

All international transfers use approved safeguards including standard contractual clauses and adequacy decisions. Your data never goes to countries with inadequate privacy protections.

Our primary servers are located in Singapore and Germany, both of which maintain strong data protection standards compatible with Vietnamese privacy regulations. Cloud backups may be stored in additional secure locations within the Asia-Pacific region.

8 Cookies and Website Technology

Our website uses cookies and similar technologies to improve your browsing experience and understand how visitors interact with our content.

Types of Cookies We Use

  • Essential cookies that make our website function properly
  • Analytics cookies to understand which pages and content interest visitors
  • Preference cookies to remember your settings and language choices

You can control cookies through your browser settings. Disabling certain cookies may affect how our website functions, but won't prevent you from contacting us about your project needs.

9 Changes to This Policy

We review and update this privacy policy annually or when significant changes occur in how we handle personal information. Material changes will be communicated directly to active clients.

For website visitors, policy updates are posted here with clear indication of what has changed. We recommend checking this page occasionally if you're interested in how we handle privacy protection.

Notification: Active project clients receive email notification of privacy policy changes that affect ongoing services. You'll have 30 days to review changes before they take effect.

Privacy Questions?

Contact our privacy team directly for questions about your data or to exercise your privacy rights.

contact@datafocuslabs.com

25/10 Phan Chu Trinh, Phường 9, Thành phố Đà Lạt, Lâm Đồng 670000, Vietnam

+842113828992

This privacy policy was last updated on January 15, 2025